Privacy Policy

1. Introduction

poxirad+ ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our joint wellness consultation services for ArthiCore in Romania.

This policy complies with the General Data Protection Regulation (GDPR) and Romanian Law 190/2018 regarding data protection. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

When you request a consultation, we collect:

• Full name and contact information (email, phone number)
• Health-related information relevant to joint wellness consultation
• Communication preferences and consultation history
• Any additional information you voluntarily provide

3.2 Technical Information

We automatically collect:

• IP address and browser information
• Website usage data and analytics
• Cookie data (as described in our Cookie Policy)
• Device information and operating system

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you explicitly agree to receive consultation services
• Contract Performance: To provide requested consultation services
• Legitimate Interests: To improve our services and communicate effectively
• Legal Obligation: To comply with applicable Romanian and EU laws

5. How We Use Your Information

Your personal data is used to:

• Provide personalized joint wellness consultation services
• Schedule and conduct consultation appointments
• Communicate about our services and educational content
• Improve our consultation methodology and service quality
• Comply with legal obligations and maintain business records
• Respond to inquiries and provide customer support

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

6.1 Service Providers

Trusted third-party providers who assist with:

• Website hosting and technical infrastructure
• Communication and scheduling systems
• Analytics and website performance
• Customer relationship management

6.2 Legal Requirements

We may disclose information when required by:

• Romanian or EU legal authorities
• Court orders or legal proceedings
• Healthcare regulatory bodies when applicable

7. Data Retention

We retain personal data for:

• Consultation Records: 7 years after last consultation (healthcare industry standard)
• Marketing Communications: Until you withdraw consent
• Website Analytics: 26 months maximum
• Legal Compliance: As required by Romanian law

Data is securely deleted or anonymized after retention periods expire, unless legal requirements mandate longer retention.

8. Your GDPR Rights

Under GDPR and Romanian law, you have the right to:

To exercise these rights, contact us at [email protected]. We will respond within one month.

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting within the European Union
• Regular backups and disaster recovery procedures

10. International Transfers

Your data is primarily processed within the European Union. Any transfers outside the EU are protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

11. Cookies and Analytics

We use cookies and similar technologies as detailed in our Cookie Policy. This includes:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your choices

12. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child, we will delete it promptly.

13. Complaints and Supervisory Authority

If you have concerns about our data processing, you may:

• Contact us directly at [email protected]
• File a complaint with the Romanian supervisory authority:

14. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or website notice. Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Information